REFUND & DIGITAL DELIVERY POLICY

EuGenius Wellness™

Effective Date: July 1, 2026

1. Introduction

EuGenius Wellness™ ("EuGenius Wellness," "we," "our," or "us") is committed to providing high-quality educational resources, digital products, and personal development experiences.

This Refund & Digital Delivery Policy explains the terms regarding purchases, digital product delivery, refunds, and customer support.

This policy applies to:

• The Reset Method™ Workbook

• Digital downloads

• Educational resources

• Online programs

• Courses

• Future digital products offered by EuGenius Wellness

By purchasing a product or service from EuGenius Wellness, you acknowledge and agree to this policy.

2. Digital Product Delivery

All digital products are delivered electronically.

Examples include:

• PDF workbooks

• Guides

• Templates

• Courses

• Digital resources

• Downloadable educational materials

After successful payment, customers may receive access through:

• Email delivery

• Download links

• Customer portals

• Third-party platforms used by EuGenius Wellness

Customers are responsible for providing an accurate email address at checkout.

3. Access Issues & Technical Support

If you experience difficulty accessing a purchased product, please contact:

info@eugeniuswellness.com

We will make reasonable efforts to assist with:

• Missing download emails

• Broken access links

• Technical delivery issues

• Account access problems

Customers should contact support within a reasonable timeframe after purchase if access issues occur.

4. Digital Product Refund Policy

Due to the nature of digital products and immediate access to downloadable materials, purchases are generally considered final.

Because digital products can be accessed, copied, and retained after delivery, refunds are not automatically provided once access has been granted.

This applies specifically to:

• The Reset Method™ Workbook

• Downloadable resources

• Digital educational materials

5. European Union Digital Content Rights

Customers located in the European Union may have certain consumer protection rights regarding digital content.

Where applicable, customers acknowledge that:

• Digital content access may begin immediately after purchase.

• By requesting immediate access to digital content, the customer may provide consent for delivery to begin before the expiration of any applicable withdrawal period.

• The customer acknowledges that this may affect applicable withdrawal rights as permitted under EU consumer protection law.

Nothing in this policy removes mandatory consumer rights that cannot legally be waived.

6. Exceptions to Refund Policy

Although digital purchases are generally final, EuGenius Wellness may consider refunds or alternative solutions in limited circumstances, including:

• Duplicate accidental purchases.

• Technical errors preventing access that cannot be reasonably resolved.

• Unauthorized transactions verified through appropriate channels.

• Other situations required by applicable law.

Refund decisions are made on a case-by-case basis.

7. Unauthorized Sharing & Refund Abuse

Digital products purchased from EuGenius Wellness are licensed for individual use only.

Customers agree not to:

• Share purchased files.

• Distribute download links.

• Upload materials publicly.

• Provide access to others.

Requests for refunds after unauthorized sharing, redistribution, or copying of digital materials may be denied.

EuGenius Wellness reserves the right to protect its intellectual property from misuse.

8. Mentorship & Coaching Payments

For coaching, mentorship, consulting, or educational services:

• Payment terms will be clearly provided before enrollment.

• Clients agree to the payment schedule presented at purchase.

• Cancellation and refund terms may differ depending on the specific service agreement.

Where applicable, clients may be required to accept additional service-specific agreements before participation.

9. Chargebacks & Payment Disputes

Before initiating a payment dispute or chargeback, customers are encouraged to contact:

info@eugeniuswellness.com

We will make reasonable efforts to resolve legitimate concerns.

Unauthorized chargebacks or payment disputes submitted without attempting resolution may be considered a violation of these terms.

EuGenius Wellness reserves all rights available under applicable law.

10. Pricing Errors

In the event of a technical pricing error, EuGenius Wellness reserves the right to correct the error and provide appropriate options to the customer.

If a purchase was completed due to a clear pricing mistake, EuGenius Wellness may contact the customer to resolve the issue.

11. Changes to This Policy

EuGenius Wellness reserves the right to update this Refund & Digital Delivery Policy at any time.

Updated versions will be posted with a revised effective date.

12. Contact Information

For questions regarding refunds, delivery, or access:

EuGenius Wellness™

Owner: Eugene Gant

Location:

Germany

Email:

info@eugeniuswellness.com

END OF REFUND & DIGITAL DELIVERY POLICY